CHANGE FOR DEFECTIVE:
- If the material received has a defect, just send us a picture with the defect of the piece to the address "firstname.lastname@example.org" and we will send you a new one immediately from HO Soccer, to replace it, WITHOUT ANY COST TO THE CUSTOMER.
CHANGE OF SIZE:
-The process of changing the size of one or several products is as follows:
1º you will have to inform us through the mail email@example.com and to verify that the size you want is available. Then you will have to send the merchandise to the address you can see below (SHIPPING PAID BY THE CUSTOMER).
2º once we receive the product and check that everything is correct, we will send the model with the correct size (SHIPPING FREE FOR THE CUSTOMER).
-For returns of material that do not have defects or change of size the cost of sending for the return of that material will be paid by the customer. Once received that material, its state will be verified and the payment will be refunded.